Address
Redleaf Press
10 Yorkton Court
St. Paul, MN 55117-1065

Phone Number
Toll-free telephone: 800-423-8309
Fax: 800-641-0115
International telephone: 651-641-0508
International fax: 651-641-0115

Email Address
customerservice@redleafpress.org

Hours of Operation
Monday - Friday, 8 AM - 5 PM CST

Frequently Asked Questions
Place an order with a real person.
Check the status of an order.
Contact customer service for assistance.
Do you have a book idea?
Have you published a book we should carry?
Instructor desk copy.
Request a catalog.
Comment about the site.
Contact Tom Copeland or Redleaf National Institute.
Find media information.
For permissions to use materials please complete a request form and email that form to permissions@redleafpress.org.
Add an event to our schedule.
Contact an author.
Learn about reselling opportunities.
Inquire about foreign rights availability.
Ask general questions.

Terms of Purchase
If you have any questions, contact a customer service representative.

Credit Cards
We accept American Express, Visa, MasterCard, or Discover.

Purchase Orders
Purchase orders cannot be accepted on web orders. Purchase orders will be accepted on your agency letterhead or a purchase order form. Fax purchase orders to 800-641-0115. To establish credit, organizations and institutions must pay the first order in advance or contact us with references for approval. Standard payment terms are net 30 days. Minimum order for purchase orders is $25.

Bulk Discounts
Discounts may be available for bulk purchases of Redleaf Press books. For more information, call 800-423-8309 or email sales@redleafpress.org.

Shipping

Orders are usually processed and shipped within 24 hours. Within the Continental United States, orders are shipped via UPS Ground Service, which may take 3 to 5 business days. See the chart below for shipping and handling charges.

For orders shipping to Alaska and Hawaii, orders are shipped via USPS via Priority Mail service, which may take 3 to 4 business days

International orders are shipped via USPS, rates and available services vary based on total product weight and services available by country. To place an order and get a quote on shipping and handling charges please give us a call at 800-423-8309 or send us an email to jward@redleafpress.org. Import taxes and duties are not included in our charges and are the responsibility of the customer.

To place your order or to inquire about quicker shipping options, please contact our customer service department at 800-423-8309.

Prices and Availability
Prices, terms, discounts, shipping fees, and availability are subject to change without notice.

Satisfaction Guaranteed
Your complete satisfaction is our goal. If for any reason you are not satisfied with your purchase, simply return your materials within 30 days for a refund, credit, or exchange (some restrictions apply to software, Web-based products, and dated materials).

Returns
Products can be returned within 30 days in original condition with a copy of the invoice. Software, Web-based products, and dated materials can be returned only if defective, however, and will be replaced with a new copy of the same item. To ensure proper credit, please pack carefully. Products purchased as a set must be returned as a set.

Gift Certificates
Redleaf Press materials make great gifts for providers, colleagues, and staff. Contact us for details by sending an e-mail customerservice@redleafpress.org or by calling 800-423-8309.

Back Orders
Orders with items on back order will be accepted and are shipped as soon as the products are available. Back ordered titles along with the shipping charge will not be charged until the product is available for shipping.